FAQ

Return and Exchange Policy

Garments must be NEW with a receipt for returns/exchanges (washed/worn/soiled/altered garments will not be accepted). Accessories are non-exchangeable or refundable. Within 30 days of receipt, a full refund will be issued in the form the original payment was made. After 30 days of receipt a store credit will be issued. We will not refund or exchange accessories (bows/socks/etc.) once purchased. If garment or other item has a manufacture damage/defect we will use our discretion to repair/replace garment
providing it is within manufacture warranty. 

Return Process

For all returns please include: 

• Parent Name
• Child’s Name
• School Name
• Phone Number 
• Copy of your original receipt

Las Vegas
1) Visit our store to return/exchange your items
2) Leave items for return/exchange at your school’s office and notify
us via phone/email the items are ready for pick up
3) Ship the items for return or exchange to our store

Outside Las Vegas
1) Ship the items for return or exchange to our store

 

Lost/Missing Delivery

A lost/missing package that was delivered or shipped must be reported
within 30 days of last delivery/shipment for CCSU’s assistance in
package recovery.

 

How do I know which location stocks my child's uniform? 

If your school has given you a copy of your child's uniform brochure in the top right corner it will list which of our locations we service your school at. (NORTH, SOUTH or BOTH). If we do not carry stock for your school at one of our locations, we can still size your child and place an order at either store.