FAQ
Return and Exchange Policy
Garments must be NEW with a receipt for returns/exchanges (washed/worn/soiled/altered garments will not be accepted). Accessories are non-exchangeable or refundable. Within 30 days of receipt, a full refund will be issued in the form the original payment was made. After 30 days of receipt a store credit will be issued. We will not refund or exchange accessories (bows/socks/etc.) once purchased. If garment or other item has a manufacture damage/defect we will use our discretion to repair/replace garment
providing it is within manufacture warranty.
Return Process
For all returns please include:
- Parent Name
- Child’s Name
- School Name
- Phone Number
- Copy of your original receipt
Las Vegas
1) Visit our store to return/exchange your items
2) Leave items for return/exchange at your school’s office and notify
us via phone/email the items are ready for pick up
3) Ship the items for return or exchange to our store
Outside Las Vegas
1) Ship the items for return or exchange to our store
Lost/Missing Delivery
A lost/missing package that was delivered or shipped must be reported
within 30 days of last delivery/shipment for CCSU’s assistance in
package recovery.
FREQUENTLY ASKED QUESTIONS
What is a back order?
Back orders are items that are temporarily out of stock.
It seems like the summer months are exceptionally busy, is this true?
Yes! July and August are extremely busy months for us and the months with the most likelihood of back orders from the manufacturer. Please consider shopping earlier to ensure the best possible shopping experience for you.
How do I get my school code to place an internet order?
Please contact the front office of your school or call us at 702.360.0555 as any one of our phone representatives will be happy to assist you.
What is your return policy?
Garments must be new with a receipt for returns and exchanges. We cannot accept washed, worn, soiled or altered items. All hair and clothing accessories, ties are final sale. If there is a manufacturer defect with your item we will use our discretion to replace the item.
If I have the receipt, can I return an item after 30 days?
All returns must occur within 30 days of receipt of product. After the 30 days you may only bring items in for exchange or store credit.
Is there a benefit to shopping in-store?
We encourage you to shop in-store as sizing, texture and fit can differ by manufacturer. We have sample sizes available to try on at all times and a team of well-trained staff members to assist you. The showroom also contains a variety of sale items, hair accessories, socks, belts, backpacks and miscellaneous items not featured on the website.
Why do you offer so many different brands from different manufacturers?
We source many different brands and styles to offer a diverse product line and to keep up with manufacturer demand. If a manufacturer is out of a particular style, having multiple makers available allows us the option of offering something similar with a quicker turn-around time.
How do I know when my order is ready to pick up?
As soon as any item in your order is ready, you will receive a call. It is to your determination if you would like to pick up each partial order as it comes in or have us hold the items until your order is complete.
Can I bring in my own items and have my school logo embroidered on them?
Each school puts an enormous amount of work into creating uniformity, therefore they ask that we stick to a particular set of brands and manufactures to keep consistency within the school. We appreciate this as we do not want to be responsible for outside merchandise as damage and quality control issues may arise.
Can I call and check inventory on items?
Customer satisfaction is our number one priority, however, inventory checks cause delay in our system. It forces our customer service representatives off of the phone and our staff members off of the showroom floor while customers wait patiently for their help. During our busiest time of the year (July-August) we would be glad to contact you once a representative has a moment to check stock.
What if I want to check inventory so as not to waste a trip to your store?
We offer a wide selection of sample sizes in our showroom so even if your particular school’s items are not available, it is definitely worth the trip to get properly fitted. Another option is to place a phone or internet order. However, placing a phone order or internet order does not guarantee we will check stock for you immediately. Oftentimes our office staff will only be able to check stock for you at the end of the business day. If you need immediate assistance in purchasing items please visit our store.
What is an onsite?
Some schools offer us the opportunity to take our inventory to their campus for an on-site school shopping experience. We supply portable changing rooms, a variety of merchandise, a well-trained staff and mobile credit card machines to make your shopping experience as convenient as possible.
Ship To Home AND School Delivery Orders
Why was only part of my order shipped/delivered?
If your order is not complete, please refer to your invoice shipped/delivered along with your package. B/O (backorder) columns will be marked with an "X" for items still outstanding on your order. DATE columns will be marked with the date as items are fulfilled on your order.
We will continue to work on your order to complete it as quickly as possible. Please do not contact us for status checks for your order.